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Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.Overview: As the Assistant Store Manager in our Milan Santo Spirito boutique, you will be responsible for supporting all activities to achieve retail business objectives through exemplary clientelling, operations, loss prevention compliance and unsurpassed service culture. Closely partnering with the Store Manager, the department manager will be an inspiring leader who will have a strong desire to build relationships with both internal and external clients. The Assistant Store Manager will represent the brand as a Stella McCartney ambassador by promoting the values and ambitions of the business.Your Mission: Demonstrate sales leadership by playing an active role on the sales floor through client engagement, ensuring the highest level of customer service is provided and mystery shop goals are met. Supervise sales to ensure client satisfaction and engagement.Analyze store results, verify daily, weekly, monthly activities and set up yearly assessments: KPIs in collaboration with the Store Manager.Maintain a high sell through, collaborating with business departments to ensure proper stock levels and successful arrivals of product launches in store. Proactively seeking out opportunities that benefit the store performance as a whole, pioneering and trialling initiatives in conjunction with the Brand.Communicates company set KPI's and identifies strategies to ensure performance standards are met. Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organisation.Support with the administration and reporting.Develop and implement business action plans in collaboration with the Store Manager to enhance sales for each product category and client tiers. Support daily team brief meetings to communicate current business trends and relevant updates. Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example. Ensure a consistent and branded onboarding experience for all new hires. Participates in attracting, recruiting, and retaining a high performing team. Partner with management to promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events. Collaborate with the Stock Operations Manager for full organization of stock, ensuring stock management guidelines are being achieved. Lead the team on executing amazing customer service and after sales experience, to increase and retain customer loyalty. Capture meaningful client data for the purpose of building relationships to personalize prospect client development opportunities. Monitor the monthly Client Management database and reporting. Ensuring the most elevated client experience is being offered and carrying out client appointments.Strong grasp on KPI's and ability to strategize in the event, performance standards are not met.Fully support and align with all key business initiatives and new product launches. Lead and support Company driven local events and product launches, ensuring client attendance and sales results are met. Develops a strong personal leadership style that encourages people to follow and give their bestProvides leadership to colleagues and those who are not direct reports in other stores, across the retail network.Your Talent: Fluent in Italian and English is required, with additional languages being helpful.Sales and client management experience in luxury retail and/or outlet stores.Ability to analyse selling reports, identify business trends, and react quickly to the needs of the business. Previous team management experience. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results. Ability to manage competing priorities in a fast-paced environment. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; Industry awareness and strong business acumen. Strong verbal and written communication skills and excellent organizational skills. Bachelor's Degree in a related field is preferred. We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.