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Business Support Advisor - Marine City: Trieste
Location: Trieste, IT, 34135
Contract Type: Permanent
Division: Marine South West Europe Region
Level of experience: Junior
RINA is currently recruiting for a Business Support Advisor - Marine to join its office in Trieste within the Marine South West Europe Region Division.
Mission A Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices, plays a crucial role in ensuring smooth customer interactions and efficient business operations.
Key Accountabilities Customer Data Management:

• Create and maintain accurate customer records in the database.
• Ensure that customer information is up-to-date and complete.
• Handle customer inquiries related to account information and updates.

Offer Management:

• Collaborate with business development teams to insert offers in the internal system.
• Provide customers with complete and accurate offer documents.

Contract and Customer Order Processing:

• Manage and update contracts, ensuring accuracy and completeness.
• Receive and process customer orders, ensuring accuracy and completeness.
• Coordinate with relevant departments to fulfill orders in a timely manner.
• Update customers on order status and expected delivery dates.

Invoicing (if needed):

• Generate and issue invoices to customers based on sales orders or service agreements.
• Verify the accuracy of invoice details, including pricing and quantities.
• Handle invoice-related inquiries and discrepancies.

Payment Processing (if needed):

• Monitor and track customer payments.
• Coordinate with the finance department to ensure timely and accurate payment processing.
• Address payment-related inquiries and issues.

Timesheet Management (if needed):

• Remind technical staff to submit accurate and timely timesheets for each project.
• Ensure timesheets are completed in accordance with company policies and client requirements.

Customer Communication:

• Communicate with customers to provide information about products, services, and order status.
• Respond to customer inquiries and resolve issues promptly and professionally.
• Send out communication regarding invoices, payment reminders, and other relevant updates.

Problem Resolution:

• Identify and address customer concerns, working collaboratively with other departments as needed.
• Investigate and resolve billing discrepancies or disputes.
• Ensure a high level of customer satisfaction through effective problem resolution.

Compliance and Documentation:

• Ensure compliance with company policies and procedures in customer interactions.
• Maintain accurate and organized records of customer communications, transactions, and invoices.

Education High School Diploma/GED in Business Administration or Finance Management. Bachelor’s Degree in a related field is preferred.
Qualifications Previous experience in business support, customer service, or a related field is advantageous.
Familiarity with RINA services is beneficial; willingness to learn about offerings is essential.
Basic computer skills, including the ability to use customer relationship management (CRM) systems.
Fluency in English, Croatian, and Italian is mandatory.
Strong interpersonal skills and the ability to build relationships across departments.
Ability to manage emotions and address customer needs effectively.
With over 5,600 employees and 200 offices in 70 countries worldwide, RINA provides certification, marine classification, product testing, site supervision, and vendor inspection, training, and engineering consultancy services across various sectors.
At RINA, we endeavor to create a work environment where every person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind.

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