descrizione del lavoro

Reporting to Service & Support local Director, the role has the responsibility to guarantee the day-to-day operations of the hardware field support function for the Workspace area. Ensures adherence to operational objectives, work plans, budgets, schedules and performance requirements. Guarantees the proper relationship at EMEA level with the relavant stakeholders.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
Assures the coordination of the scheduling and training of field service team members; provides technical solutions for complicated field service issues.
Oversees the hiring and performance of field service teams; ensures customer support requirements are met on time.
Collaborates with the product design group and sales team to facilitate and implement field service contracts; assists the sales team in development, negotiation and relationship maintenance with key accounts.
Creates, implements and improves hardware field service programs and functions. Monitors industry services and market requests to identify and address trends and service improvement opportunities.
What we ask
Native in Italian / Fluent in English
Previous experience in similar roles
B2B Market knowledge
People Management
Deep knowledge of maintenace processes and activities
You will need
Focus on the customer
Apply high standards of accuracy
Drive for results
Create Solutions to problems
Take ownership & accountability

Is business outcome driven
Is courageous and has conviction
Ensures delivery of the outcome
Is customer oriented
Innovates by building on skills & experience
Is inspirational and motivational
Builds trust based relationships
Develops and coaches others
Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s visionary, innovative and bold. As the world's best imaging company, we're living and working together for the common good.