descrizione del lavoro

h2Clienteling Manager - Italy, Serravalle /h2strongOur Mission /strongbr'To create the finest retail experiences.'brstrongOur Purpose /strongbr'Making the extraordinary possible'brMcArthurGlen Group, Europe's leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 23 designer outlets in 8 countries.brbWhat you'll be doing... /bbrAs Clienteling Manager, you will be the first point of contact for high-net-worth individuals (HNWI) and key luxury partners. Acting as a trusted host and connector, you will deliver a highly personalised hospitality experience while driving loyalty, engagement and commercial growth.brul liChampioning an exceptional, personalised guest experience across all touchpoints. /li liPromoting premium in-centre services such as Personal Shopping, Concierge, Premium Parking, Guest Lounge and Shopping Services. /li liDriving guest spend, retention and loyalty through in-person engagement and thoughtful follow-up. /li liLeading and supporting the Personal Shoppers team, setting the standard for luxury service delivery. /li liBuilding rich, detailed HNWI guest profiles to unlock tailored experiences and commercial opportunities. /li liManaging the end-to-end client gifting journey, from concept to delivery. /li liMaintaining a visible floor presence to coach, inspire and identify opportunities for service excellence. /li liHandling complex guest requests and resolving issues with confidence, discretion and care. /li liPlanning and delivering exclusive Guest Lounge events and activations in collaboration with internal teams. /li liAnalysing guest feedback and insight to continuously refine service standards and SOPs. /li /ulbrbWhy McArthurGlen? /bbrstrongCompetitive Salary Bonus: /strong Enjoy a competitive salary with a performance bonus of up to 25%brstrongWellbeing Allowance: /strong Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.brstrongVolunteering Days: /strong Benefit from 2 paid volunteering days per year.brstrongExclusive Discounts: /strong Access special discounts at our Designer Outlets.brstrongFlexible Working: /strong Hybrid working options where possible to accommodate your needs.brstrongInternational Exposure: /strong Work with colleagues across eight countries within a global organization.brstrongLearning Development: /strong Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.brstrongValues-Based Culture: /strong Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.brstrongPositive Work Environment: /strong Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.brbTo be successful you'll bring... /bbrul liAt least 5 years' experience in a similar role within luxury hospitality or premium retail. /li liProven leadership skills with a passion for developing high-performing teams. /li liA natural ability to connect with both local and international guests, building trust and rapport. /li liA deep understanding of luxury service expectations and a genuine love for creating memorable moments. /li liFluency in Italian and English; additional languages are highly valued. /li liA polished, professional presence with a confident, approachable manner. /li liThe agility to thrive in a fast-paced environment while managing multiple stakeholders. /li liStrong IT skills, including Microsoft Office and Outlook. /li /ulbrbWhat to expect... /bbr• We commit to replying to all applications, feel free to get in touch if you'd like an updatebr• You will have a main point of contact within our Talent teambr• We're a collaborative business: it's important for you to meet as many people as you can during the recruitment process.brWe're also aware that your time is precious, so aim to keep to a two-stage process wherever we canbrbBe part of something extraordinary... /bbrAt McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.br95% of colleagues believe we treat each other with dignity and respect regardless of their personal identities.brEven if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.brbOur Success Framework /b