descrizione del lavoro

Our Customer Care is growing, and we are now looking for a Customer Care Technician to provide high-level technical support and ensure the best customer experience. Magicmotorsport is an Italian company founded on a long-standing passion for motorsport. Our products are crafted to tackle any performance challenge, offering innovative solutions for mechatronics aiming to equip their automotive workshops with the latest advancements.Click here to learn more about us Are you passionate about the automotive world, and do you have a strong technical background? Then we are looking for you! Your RoleAs a Customer Care Technician, you will assist our clients by providing advanced technical support, guiding them in the best use of our solutions, and contributing to the continuous improvement of our products and services. Your ResponsibilitiesProvide second-level technical support to customers via helpdesk, chat, and phoneDiagnose and resolve any technical issues that may arise related to our products and servicesGather and report customer feedback to help enhance our solutionsCreate reports for the RD department to support the development of new features and optimize existing onesDevelop and manage new and existing customer services through our Helpdesk You're a great fit if you haveA degree in engineering or a technical diploma in mechanics, mechatronics, IT, or electronicsPrevious experience in technical support, preferably in the automotive sectorKnowledge of automotive technologies and vehicle systemsStrong communication skills and customer-oriented mindsetGood command of English (additional languages are a plus)Familiarity with helpdesk tools or management systemsAbility to work in a dynamic environment and manage multiple tasksResults-driven approach and ability to work towards objectives What We OfferFull-time contractA dynamic, innovative, and youthful work environmentChallenging projects and growth opportunitiesPerformance-based bonusesCompany cafeteria€20 per month for coffee and snacksSupplemental health insuranceCorporate welfare and team-building activities Ready to join us? Apply now! #J-18808-Ljbffr