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Who are we?Sales Line: we are a headhunting company working with more than 140 SMEs and multinational companies across Italy and Europe.Who is our client?Our client is a global leader in the chemical sector, committed to delivering innovative and sustainable solutions.Who are we looking for?We are looking for a proactive Customer Service Officer responsible for managing orders and handling customer requests.Must-Have?2-3 years of experience in similar roles and contexts, good knowledge of the English language, mental flexibility and a proactive attitude.Want to know more?The Customer Service Officer is responsible for:Recording customer orders in the system, verifying data (product codes, quantities, prices), and updating information to ensure traceability;Ensuring and following up on the fulfillment of sales orders and organizing efficient transport, monitoring the process and maintaining communication with customers;Preparing required documentation, ensuring data accuracy and compliance with applicable regulations;Handling complaints and resolving issues by registering them in the system and collaborating with internal departments;Providing accurate, valid and complete information by using the right methods/tools.Ideal Candidate2-3 years of experience in similar roles and contexts;Proficiency in MS Office, particularly Excel;Knowledge of SAP is considered a plus;Good knowledge of the English language;Mental flexibility, excellent communication and organizational skills, and the ability to prioritize tasks effectively.What we offer:Opportunity to contribute to a progressive and dynamic company;Strong company culture with additional benefits.Location:Arzignano (VI) with 11 days per month of remote work.Please read our privacy policy here:https://www.salesline.it/privacy-eng/Job openings are meant for both female and male candidates (L. 903/77). #J-18808-Ljbffr