descrizione del lavoro

Integrated in Supply Chain and Customer Service team, Customer Service Specialist handles all customer inquiries received by email or telephone. Independently manages the full process order to cash, registers complaints and manages reporting as well as samples requests providing all needed information to customers to ensure order fulfilment and on time delivery. Supports Logistics Dept in the delivery process and processes invoices. Customer Service specialist is the single point of contact for the customer acting as front and back office, being the interface with all Company’s departments, collecting information and giving prompt feedback. Analyses regularly the customer portfolio, provides order status, detects possible issues and proactively proposes solutions. Customer Service specialist is also involved in the definition and implementation of standard or new processes supporting Supply Chain and Sales Dept, it also enters all product and logistic complaints working closely with Quality department and Logistics.
This role includes activities such as:
Managing Customers inquiries, order entry process and order follow up
Creating and sending regular order status to customers providing all useful information
Following billing process and generate billing documents
Check the accuracy of all documents provided to Customer and support specific Customer’s specific requests
Develop and monitor performance indicators and report deviations
Manage open order and sales reports providing detailed information on regular basis within SC Dept and to Sales Dept
Liaise with Sales Managers to develop sales strategies in accordance with the defined budget.
Regularly check and report the alignment of forecasts vs orders booked
Manage the requests for samples within the Samples Management process
Coordinate the activity of the different stakeholders in the process for Artwork approval
Register complaints and manage returns.
Collaborate with all internal departments to ensure Customer Experience (SC, Logistics, Quality, Regulatory, Warehousing, Finance)
Identify and recommend process improvements to enhance service level and efficiency
Qualifications:
Bachelor’s degree (B. A.) or equivalent;
Minimum three years’ related experience and/or training; or equivalent combination of education and experience.
Previous experience in Customer Service/Logistics departments. Pharmaceutical and/or nutraceutical business background is considered a plus
Second foreign Language is considered a plus
Fluent in English
Excellent communication skills
Proactive and problem-solving attitude
Analytical and multitasking approach
Teamwork and motivational skills
Good Knowledge of office package – Excel and Power point
Knowledge of SAP
Knowledge of Salesforce is considered a plus
Company description
GNOSIS BY LESAFFRE Business Unit
For over 30 years, Lesaffre has been involved in Human Health & Nutrition as part of its ambition to Better Nourish and Protect the Planet. In November 2018, Lesaffre acquired Gnosis Advanced Biotech and officially combined it with Lesaffre Human Care to form a new Business Unit named Gnosis by Lesaffre.
At Gnosis by Lesaffre, we are committed to cultivating and to delivering nutritional actives, probiotics, and nutritional and functional yeasts that benefit human health and wellbeing, thanks to the power of microorganisms and biotransformation processes like fermentation. Put differently, we explore life to improve living.
Our vision: At Gnosis by Lesaffre, we strive for a world that moves better, digests better, ages better, feels better, and, ultimately, lives better thanks to microorganisms and biotransformation.

#J-18808-Ljbffr