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ELEMASTER HEADQUARTERS

Site:

Elemaster Headquarter Italy – Lomagna (LC)

Department:

Customer Service department

Job description:

The Customer Service Specialist is in charge to process any Customer needs related to the execution of issued Purchase Orders, in order to create trustful and long-lasting relationship with customers.

This includes feasibility analysis with regards to components availability, production planning and interfacing with internal departments (Sales/Key Account/Demand Planner/Supply Chain Department/Production planning/Manufacturing) to properly satisfy customer requests.

He/she demonstrates a good understanding of product structures and production routings to understand dependencies and constraints in the production flow.

He/she is willing to work in a multinational context, dealing with worldwide customers.

Specifically, he/she will:

Analyze customer needs with regard to execution of Purchase Orders, mainly in terms of feasibility, planning and deliveries

Interact with customers via phone, mail and chat, maintaining a continuous communication flow.

Working in team and with other departments to find appropriate solutions for different issues

Requirements:

Have excellent communication, interpersonal, and influencing skills with excellent result orientation

Be interested in planning and manufacturing processes

Excellent skills with MS Excel. Appreciated a knowledge of a complex ERP (SAP, Infor LN...)

Fluent English. Appreciated a second language.

Preferably Bachelor’s degree in “management engineering” or technical background in electronics

Employment Type:

Full-time

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