descrizione del lavoro

Advanced Accelerator Applications, a Novartis company, is an innovative medicines company focused on the development of products for targeted radioligand therapy and precision radioligand imaging. We are committed to transforming patients’ lives by leading innovation in nuclear medicine.
AAA offers professionals the opportunity to face new challenges and pursue a career in a fast growing, technology driven healthcare company. We are passionate about improving patient health by leading innovation in nuclear medicine. We are looking for people who share our commitment to help us achieve this goal. Advanced Accelerator Applications is an Equal Opportunity Employer (EOE).
Over 1000 associates at 31 sites in 12 countries currently make up Advanced Accelerator Applications. AAA is also an expanding business where we have the unique advantage to leverage the size and scale of Novartis, while working in a culture that is unbossed, curious and inspired – all to create impact for patients.
The Customer Service Specialist will deliver excellence in all customer interactions. The post holder will provide direct support to customers and the sales & medical team in delivering pre-sale and post-sale customer service. In depth knowledge of the company’s customer service policies and excellent product
knowledge will be critical for offering quick and accurate assistance to customers.
Your key responsibilities:
Your responsibilities include, but are not limited to:
• Ensure ethical behaviour and full compliance with the company’s policies.
• Perform the function switchboard operator.
• Responsible for supporting customer facing functions in processing orders/returns.
• It will have to interface with supply chains, hospital purchasing managers, and, if required, nuclear doctors.
• Providing metrics/reports to Sales team.
• Monitoring, tracking and updating clients on the status of shipments.
• Entering information into the proprietary databases (es ROME, D365).
• Complete the order process from receipt of customer orders (planned or otherwise) through to dispatch and then invoice, using the company’s standard procedure.


Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

What you’ll bring to the role:

• High school diploma or Customer Service qualifications.
• Experience working in a customer service environment.
• Excellent written and verbal communication skills.
• Fluent in Italian. Good knowledge of English.
• Excellent knowledge of MS Office.
• Ability to work under pressure and to tight deadlines, attention to detail and strong problem-solving attitude.
Work location: Pozzilli (IS).
Why Advanced Accelerator Applications (AAA)?
Thousands of people die of cancer around the world every day. At Advanced Accelerator Applications (AAA), a Novartis company, our mission is to transform lives through radioligand therapy in nuclear medicine to fight several leading types of cancer. How will we continue to be on the cutting edge of medicine? We believe new groundbreaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying! Imagine what you could do here at Novartis!

Imagine what you could do at Novartis!
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network