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Deputy Store Director - Outlet Serravalle Scrivia

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available.

We are currently looking for aDeputy Store Directorfor our Outlet in Serravalle.
As a Deputy Store Director, you will be the Store Director’s partner to achieve store sales budget, lead and support all activities to achieve the business objectives.
Key responsibilities:
You will work with the Store Director to:
-Ensure client satisfaction, support Sales Staff to drive sales, maximize productivity and profitability in compliance with company’s procedures
- Be a role model ensuring the highest level of client service
- Represent the brand as an ambassador by promoting its values and ambitions within the market place
- Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability
- Prepare and analyze monthly Boutique performance, reporting current business trends to cover every aspect of the business, as well as competitor performance, to ensure a business increase
- Analyze Store KPIs and identify strategies to ensure performance standards are met
- Develop and implement business action plans in order to enhance sales for each product category and client tier segment
- Achieve the monthly target by utilizing a top client strategy to retain and develop high potential clients
- Arrange and conduct monthly coaching sessions with the Sales Staff to review performance and provide constructive, timely feedback
- Grow the managerial competencies of Sales Manager role providing monthly coaching sessions to review performance and provide constructive, timely feedback
- Identify and create action plans, build development plans for all employees
-Facilitate the collaboration between the store and the Corporate departments in order to meet all DG policies and procedures
- Motivate and challenge the Staff of Front of House and Back of House to provide the highest level of client service
- Strategically apply CRM methods and procedures in order to assist in the execution of company CRM initiatives and build actions for developing opportunities with loyal and potential clients
- Participate in attracting, recruiting, and retaining a high performing team

Requirements:
- Fluency in Italian and English. Other languages are considered a plus.
- Minimum of 4 years of experience as a manager in Luxury retail