descrizione del lavoro

pppFor over 17 5 years, Leica Microsystems has helped shape the future by developing ground-breaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.    /p /p ppLeica Microsystems is one of the market leaders in the fields of microscopy, imaging, and analysis. We reveal the invisible and empower our customers to create a better and healthier world. Together with our customers, we transform scientific discovery. We empower surgeons to take well-informed decisions in life-changing procedures. We enable users to gain insights which help answer key questions concerning development and engineering. All of this is achieved with the combination of cutting-edge microscopes and AI-based image analysis.     /p /pppWant to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.   /p /p ppLeica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.   /p /p pp  We currently offer the following position in our office in any major European location (Germany, UK, Italy) which will be REMOTE.  /p /p ppService Director, EMEA  /p /p ppCome join a fantastic team! Are you passionate about building, developing and managing a n organization that strives to be best in class ? Do you enjoy excelling in customer satisfaction and improving q uality by driving to the root cause of product and process issues ? We are seeking a leader who is skilled at building and maintaining relationships at all levels and across functions, coaching, negotiating, resol ving conflicts , team building, and more!.  /p /p ppYOUR RESPONSIBILITIES   /p /ppullipThe LMS EMEA Service Director is responsible for managing all LMS Field Operations related to Service including (but not limited to) the profitable growth of service revenue, installation of all new and demonstration equipment in EMEA, service contract field repairs / refurbishment within the terms of service level agreements, demand service and warranty repairs.    /p /li /ul /ppullipManage and oversee an organisation with 120 staff, consisting of Field Service Managers , Field Service Engineers , Customer Service Delivery and a Service Contract Sales organisation to ensure satisfactory job performance, business objectives , revenue and profit targets.    /p /li /ul /ppullipActively pursue customer feedback to ensure customer satisfaction and consistent high quality service support and incorporate Danaher Business Systems Tools into daily work.   /p /li /ul /p /pppullipMaintain intimate knowledge of contractual obligations of Leica to Customers, Dealers and Authorized Third Party service organizations within the assigned area to properly respond and fulfill the obligations of the agreements.    /p /li /ul /ppullipOwn and optimize the regional Service PL and a chieve business financial objectives set for the assigned area to create above market economic growth for the company.    /p /li /ul /ppullipRecommend purchases and allocations of spare parts inventory, supplies, etc. for the assigned area and maintain/reconcile these items to meet or exceed contractual commitments and customer expectations.    /p /li /ul /ppullipEstablish a close working relationship with Sales Management to create a team atmosphere between sales/service and capitalize on sales opportunities . Establish a close working relationship with B usiness Unit Management to address escalated issues and represent the company in a professional manner to instill confidence within current and prospective customers.  /p /li /ul /p ppYOUR PROFILE   /p /ppullipYou successfully completed an u ndergraduate degree , a Masters degree a plus   /p /li /ul /ppullipYou have a minimum of 1 0 years’ experience working for a global organization   /p /li /ul /ppullipSuccessfully managing and developing customer-facing organizations is a given for you   /p /li /ul /ppullipPrevious experience managing a field service organization strongly preferred   /p /li /ul /ppullipPrevious experience managing customer relationships strongly preferred   /p /li /ul /ppullipYou are fluent in English /p /li /ul /p ppbTravel : /b    /p /ppullipWillingness and a bility to travel up to 4 0% within EMEA territory   /p /li /ul /p /p ppGET MORE INSIGHT   /p /pppLearn more about what we do and who we are by watching o ur company video “We Are Leica”:    /p /p ppAre you interested to discover new opportunities in an innovative, team-oriented environment?    /p /pppDo apply online - we are looking forward to your application!   /p /p ppThe salary range for this role is iXXX /iThis is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.   /p /p ppThis job is also eligible for bonus/incentive pay.   /p /p ppNote: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable . The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.   /p /ppJoin our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. /p pFor more information, visit . /p