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Who We AreExtraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just 'having a job'. Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere. We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability and wellbeing, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable. That's why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always thrive to create a community that we want to be part of and that improves the world around us. We invite you to be part of our story.About Aethos MonterosaIn the middle of the Aosta Valley, below the Monte Rosa and Cervino glaciers, lies Aethos Monterosa – a 30-room five-star active luxury resort featuring two FB outlets, a SPA, and its own climbing and ice climbing wall. We are expanding the property with 20 additional rooms and are looking for an outstanding team to join us for the upcoming summer season.The essence of great hospitality is always an exceptional team—that’s why we are looking for you!Essential Job Functions and ResponsibilitiesProviding a warm and welcoming experience for guestsAssisting guests with check-in, check-out, and inquiriesResolving guest concerns or issues with a positive and helpful attitudeAnswering phone calls and responding to emails promptly and professionallyCommunicating hotel policies, amenities, and services to guestsHandling multiple tasks simultaneously, such as answering phones, assisting guests, and processing reservationsBalancing various responsibilities during busy periodsManaging reservations and room assignments accuratelyEnsuring all guest information and preferences are recorded correctlyMaintaining a neat and organized front desk areaPromoting additional services, upgrades, and special offers to guestsMaximizing revenue opportunities through suggestive selling techniquesAdministrative activities such as reservation acceptance and entry in the PMS, cash register/credit card accounting as well as general office activitiesCRM MaintenancePorter / Concierge activitiesInvoicingCore CompetenciesFluent in English Italian is a must2+ years of hospitality experienceCapable of creating a passionate, friendly, and high thriving work environmentCollaborative and communicates well to provide direction/delegation to accomplish tasks at hand efficientlyMust be a natural host and passionate about the hospitality industry in generalResearch, organizational skills, and extraordinary relationship-building skillsAbility to multitask and execute under pressure and in demanding fast-paced environmentsStrong communication (both written and oral) and management skills. Communicate with hosts and guests in an attentive, friendly, courteous, and service-oriented mannerMust be able to prioritize departmental functions to meet deadlinesFlexible schedule - long hours and regular evening event coverage is commonAbility to make thoughtful decisions and give constructive criticismMust be effective at listening to, understanding, and clarifying concerns raised by employees and guestsAble to maintain a high level of confidentiality of guests, employees, and informationMaintains regular attendance in compliance with Aethos Hotel Standards, as required by scheduling, which will vary according to the needs of the hotelComply with Aethos Hotel Standards and regulations to encourage safe and efficient hotel operationsMaximizes efforts towards productivity, identifies problem areas, and assists in implementing solutionsMaintain a warm and friendly demeanor at all times, whilst remaining genuineWhat we offerInternal training as well as training by external expertsWork-life balance utilizing flexible staffing accountsAttractive development opportunities in a high-growth environment, domestically and internationallyFamily Friends hotel rateFree gym SPA usageWe are very much looking forward to your application.Even if you don't meet all the criteria, we would love to get to know you.Application should be in English. #J-18808-Ljbffr