descrizione del lavoro

Front Office Agent
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
Set up accurate accounts for each guest according to their requirements.
Compile and review daily reports, logs, and contingency lists. Complete cashier and closing reports.
Supply guests with directions and property information.
Accommodate guest requests, contacting appropriate staff if necessary.
Follow up to ensure requests have been met.
Process all payment types, vouchers, paid-outs, and charges.
Balance and drop receipts.
Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Candidates must have:
– At least 2 years of experience in the front office department in a 4-star or 5-star hotel;
– Experience in customer service;
– Fluency in English; knowledge of another language is a plus;
– Flexibility in shifts;
– Professional appearance;
– Knowledge of LQA standards.

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