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Night Auditor Job Description

Who we are looking for:

The Front Office Manager Assistant works closely with the Front Office Manager to ensure that guests have an exceptional experience while staying at the hotel.
The assistant front office manager handles many of the day-to-day tasks involved in running a hotel, including scheduling shifts for employees and handling payroll issues. They may also be responsible for overseeing the daily operations of the front desk, resolving guest complaints or concerns.
The Front Office Manager Assistant needs to be familiar with customer service best practices and be able to think quickly on their feet. They also need to be able to work well under pressure and be comfortable dealing with difficult situations.
The Front Office Manager Assistant works closely with the front office manager to ensure that the front desk runs smoothly and must be able to handle a high level of stress and be able to multitask.

Assistant Front Office Manager Responsibilities :
• Ensure efficient running of the Reception according on the Hotel’s policies and procedures
• Handling the company’s finances, including reconciling accounts and processing payroll
• Assist Front and Back Office Manager with any reservation enquiries by telephone, email or online booking (direct and OTA’s)
• Answering questions about hotel policies, room availability, and other customer service issues
• Providing customer service to guests by answering questions about hotel amenities and services, making reservations for guests, and helping with problems
• Coordinating special events at the hotel such as weddings or villa rentals, in conjunction with the Front Office Manager
• Assisting the manager with other administrative tasks such as payroll processing, accounting, and bookkeeping
• Maintaining records of customer information such as contact information, preferences, and previous interactions with the company
• Make sure the property’s atmosphere is welcoming at all times

Assistant Front Office Manager Requirements:
• Effective communication skills
• Attention to detail
• Customer service
• Organizational skills

Working hours & benefits:

• Working 6 days a week
• Flexibility on working time
• Free accommodation (10-minute drive away)
• Free meals (lunch and dinner) during working days