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Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction:

General Manager

G4S Secure Solutions (Lesotho), a leading provider of integrated security management solutions, has a vacancy for a General Manager based at our operations in Lesotho, reporting to the Regional Operations Director.

General Manager coordinates the provision of contractual and ad hoc security services to customers within the region, in compliance with legislation, company policies and procedures, to ensure achievement of budgeted financial targets.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which General Manager plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Role Responsibility:

Effective management of the regional financial performance in order to deliver expected results

Manage the relationship between actual results, budgets, and forecasts

Initiate cost-saving model and controls

Gross Margin Management

Delivery of expected growth targets

Ensuring customer retention

Manage the Region’s cash flow

Effective management staff within the region

Effective Organisation

Leadership

Ensuring that acceptable standards of behavior at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code

Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures

Effective management of operations

Client retention and customer service levels

Quality Management/Ops Process management – adherence to the quality standard

Shared Best Practice

Effective management of business development function

New business development

Customer needs analysis

Competitors evaluations

Managing and shaping the external environment

Company image and brand

Implementation and integration of the HSSEC strategy and culture within the business unit

Embed health and safety awareness and responsible behavior with the operational team, through consistent focus on health and safety compliance and discipline

Drive health and safety awareness down to supervisory level through communication, enforcement of guidelines and principles, reporting and training

Highlight health and safety examples, both good and bad, to reinforce the message and drive to achieve zero harm within our business

Monitor and reduce the number of health and safety incidents. Oversee investigations into incidents and related matters, both to address non-compliance and to reinforce awareness

Health and Safety

Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year

Participate in safety forums created by the company for example safety meetings and safety talks

Report all safety incidents to the relevant people

Discuss all safety incidents on all levels

Follow-up on any activities assigned through safety meeting/committee/representative/management

Attend safety education and refresher programs

Comply with safety policies and procedures at the workplace

Distribute safety information as and when required

Wear protective clothing all the time

The Ideal Candidate:

Qualification and Experience

Relevant qualification in general management or similar

Minimum of 3 to 5 years’ management experience

Previous specialized industry experience recommended

Proven experience in Customer Relationship Management

P&L and management reporting

Security operations management

Relevant HR legislation, disciplinary and best practices

Business Development

Skills and Attributes

Awareness of the market environment

Delivering strategy

Driving change

Leading people

Delivering performance

Working with complexity

Managing professionally

Customer thinking

Collaborating and co-operating