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Customer Service Representative (German English)Location: On-SiteLanguage Requirement: Fluent in German and EnglishStart Date: 17th February 2025Working Hours: Monday to Sunday, between 10:00 AM and 02:00 AMSalary: 3,800 BGN gross; primarily email and chat support (95%)Sign-On Bonus: 500 BGN gross for all successful German hires joining the project on 17th FebruaryTraining and Onboarding:2 weeks of training1 week of nestingAdditional Information:Contract Types: CDI (permanent) or ANAPEC (for those inexperienced candidates).Candidates in the clients database in the last 3 months are considered duplicates.Job Description:Join our customer service team providing top-tier support via email and chat. Youll be responsible for assisting customers in German and English, ensuring their inquiries are resolved efficiently and effectively.Responsibilities:Respond promptly to customer inquiries mainly through email and chat.Provide accurate, valid, and complete information by using the right methods/tools.Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.Keep records of customer interactions, process customer accounts, and file documents.Requirements:Fluency in German and English is mandatory.Excellent communication and interpersonal skills.Experience in email and chat customer service is preferred but not mandatory.Ability to manage time efficiently and handle demanding workloads.Benefits:Competitive salary with uncapped performance bonuses.A welcoming and dynamic work environment.Opportunities for career progression based on performance and experience.We are excited to welcome enthusiastic, detail-oriented candidates to join our customer service team. If you are passionate about customer support and enjoy problem-solving, apply by 17th February 2025. #J-18808-Ljbffr