descrizione del lavoro

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. In the last years, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Role Mission

To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand.

Key Accountabilities

Serve customers accordingly with Gucci selling ceremony


Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage


Guarantee cross and up-selling for all product categories


Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products


Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease


Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones


Ensure the achievement of individual and Store goals, enhancing and developing the business


Foster open and constructive communication with team members, being always collaborative and proposing effective solutions


Contribute to manage the visual display of the products in accordance with Gucci visual standards


Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures


Ensure the products replenishment and physical inventory of merchandise


Follow Company grooming, accordingly with Gucci standards and policies

Key Requirements

Proven experience in a similar role within fashion retail companies


Proven ability to drive and exceed individual and store result


Deep passion for fashion and luxury


Excellent commercial awareness and customers attitude


High flexibility and ability to adapt to different customers


Team-player mentality


Strong communication skills


Ability to work in a fast moving and dynamic environment


Luxury product knowledge


Fluent in Italian and English


Fixed Term (Fixed Term)
Sales_Omni_Channel
Europe - Italy - MILANO

Fixed Term (Fixed Term)
Sales_Omni_Channel
Europe - Italy - MILANO

Fixed Term (Fixed Term)
Sales_Omni_Channel
Europe - Italy - NOVENTA DI PIAVE

Regular
Sales_Omni_Channel
Europe - Italy - ROMA

Fixed Term (Fixed Term)
Sales_Omni_Channel
Europe - Italy - ROMA

Fixed Term (Fixed Term)
Sales_Omni_Channel
Europe - Italy - FIRENZE