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Guest Experience Coordinator | Caruso a Belmond Hotel, Ravello

Location: Not specified

Job Category: Hospitality

EU work permit required: Yes

Job Description

We are seeking a highly professional individual with an outgoing personality and a discreet nature. The ideal candidate will provide warm reception to our guests, ensuring they are satisfied, assisted, and guided throughout their stay.

Reports to: Guest Experience Manager

Primary Responsibilities

• Assist the Guest Experience Manager with the daily operations of the front of house departments.
• Ensure high standards of customer service are maintained.
• Handle guest complaints and review compliments, extending VIP treatments to VIP guests.
• Review all guest special requests daily.

Requirements

• Outgoing and discreet personality.
• Ability to work under pressure and solve problems effectively.
• Excellent interpersonal skills with guests and staff; capable of handling stressful situations positively.
• Fluency in Italian; English proficiency is essential.
• Minimum of 3 years experience in a similar role within a luxury environment.

What We Offer

At Hotel Caruso, we foster a culture of kindness, active listening, and genuine connections. Benefits include:

• Seasonal labor contract according to C.C.N.L. Settore Turismo
• Complimentary nights worldwide as per Belmond Discovering policy
• Career growth opportunities within Belmond
• Complimentary meals on duty
• Uniform dry cleaning
• Lodging and residence cleaning for non-residents

Join us to thrive both personally and professionally, and help create unforgettable moments for our guests and community.

About Us

Caruso, a Belmond Hotel, is a romantic retreat perched above the Amalfi Coast. This 11th-century palace offers lush grounds, a private beach, and panoramic views. It is a premier wedding destination and a setting for memorable experiences.

Join our global family of iconic hotels and destinations, where your career can reach new heights.