descrizione del lavoro

ph3Overview /h3pbReports to Executive Assistant Manager /b /p pReports to Executive Assistant Manager. /p h3Responsibilities /h3 ul liProvide a warm welcome to guests and ensure they are satisfied, assisted and guided throughout their stay, exceeding their expectations. /li liAnalyse customer feedback and suggest strategies to continuously improve overall rating. /li liServe as the main contact and reference for VIP arrivals (pre-arrival arrangements and throughout their stay). /li liAct as the main contact (together with the Front Office Manager) for travel agents (show rounds of the hotel). /li liMaintain warm and sincere relationships with guests and colleagues. /li liEnsure accurate communication between all Heads of Department, following up on guest requests and complaints. /li liPromote internal outlets and activities organised by the hotel. /li /ul h3Qualifications / Competencies /h3 ul liFluent in English; a third language is required. /li liAt least 3 years of experience in a similar role. /li liPrevious experience in the luxury hospitality industry. /li liEffective communication skills. /li liCompetencies: effective communication, emotional intelligence, adaptability; collaboration as a team player; drive to deliver high levels of service by anticipating and exceeding expectations of guests and colleagues; global perspective with respect and inclusiveness regardless of position, level or background. /li /ul h3Benefits /h3 ul liSeasonal Labour contract according to C.C.N.L. Settore Turismo /li liComplimentary nights worldwide as per Belmond Discovering policy /li liEmployee discounts and Friends and Family rates across Belmond worldwide as per Belmond Discovering policy /li liLearning development activities /li liCareer opportunities within Belmond /li liComplimentary meals on duty /li liUniforms dry cleaning /li liLodging and residence cleaning for non-residents /li /ul h3About Belmond /h3 pBelmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton. Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the Venice Simplon-Orient-Express train, Cap Juluca in Anguilla, Splendido in Portofino, Hotel das Cataratas beside Brazil’s Iguassu Falls, and others. The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace. /p /p #J-18808-Ljbffr