descrizione del lavoro

IT Manager Sintersud will ensure IT operations run smoothly and achieve IT budget targets for Hyperion Sintersud location. Able to perform efficiently in a high-pressure environment and demonstrate excellent problem-solving and decision-making skills. Have a good working relationship with local leadership, Global IT organization, key business stakeholders and end users in Sintersud Site.

Essential Duties and Responsibilities:

• Support Global IT Services within Hyperion focus by: Operating within the core values and operating principals of the organization, provides real-time technical support and analysis for internal and external business users.
• Ensuring the smooth running of the IT operations in the field, including user support, IT systems, domain services, communications, and connectivity.
• Proactively works with all roles on the team to provide support as needed to ensure timely resolution of issues.
• Solves complex problems; takes broad perspective to identify potential solutions.
• Maintains a high level of knowledge and expertise relative to products, systems, programs, and business processes.
• Identifying and addressing user problems, performs follow-up with users to guide and implement recommended solutions.
• Managing crisis situations, which may involve complex technical hardware or software problems.

Qualifications:

Education and/or Work Experience:

• Degree preferred in a computer systems related field.
• Computer related certifications such as A+, MCP, or similar a plus.
• Degree in a relevant field or who has gained equivalent knowledge from previous experience within the fields of IT Support.
• Previous work with IT service delivery, preferably in a global service desk setting, is considered an advantage.
• Travel may be required at times to remote offices.
• Ability to be on call and work weekends when necessary.

Technical Skills:

• Excellent written and verbal communication of technical concepts.
• Personality characterized by strong analytical and organizational skills and the ability to work with multiple tasks towards an agreed target.
• Ability to work effectively as part of a team.
• Maintain knowledge on current and new applicable technologies.
• Advanced knowledge of Windows PC/Server operating systems.
• Ability to install, maintain, upgrade, and troubleshoot hardware workstations, peripherals, printers, scanners, copiers, iPhones, and iPads.
• Ability to lift PCs, Servers, etc. as necessary.
• Ability to work with technical and non-technical users.
• Ability to install, maintain and troubleshoot industrial IT equipment.
• Experience with Italian Industry 4.0 audits is preferred.
• Knowledge of Microsoft Active Directory, Office 365, OneDrive, SharePoint preferred.
• Knowledge of M3, SQL Server is preferred.
• Knowledge of Antivirus support, backup and recovery is preferred.