descrizione del lavoro

Location : Malta (On-Site)

Employment type : Full-time

Language Requirements : Italian C2 and English B2

Position : Italian Speaking Airline Support Agent

Description :

Are you passionate about customer service and ready to elevate your career in the airline industry? We are looking for enthusiastic Italian Speaking Airline Support Agents to assist customers with queries about various airline services.

You will be handling communications via phone, social media, chatbox, and emails.

Key Responsibilities :

Assist customers with a wide range of airline-related queries.

Provide solutions and support over multiple communication channels.

Ensure high levels of customer satisfaction and professionalism.

Requirements :

Native-level fluency in Italian and proficiency in English.

Strong communication, writing, and listening skills.

Previous customer care experience is essential.

Computer literacy; possession of an ECDL certificate is preferred.

Flexibility to work on a rotating schedule, Monday to Sunday.

Why You’ll Love It Here :

Comprehensive training provided.

Health insurance after six months.

Career progression and development opportunities.

Gym packages , mobile schemes , and staff discounts.

Monthly events , free on-site parking, and access to an in-house canteen.

KPI bonus of up to €2,500 annually, based on performance.

Language allowance of €3,000 annually for Italian speakers.

This is a great opportunity to be part of a dynamic team and grow your career in a stable, full-time role with excellent benefits!

Please upload your CV in English, don't miss this opportunity and apply now!

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