descrizione del lavoro

Description
For our Business Unit Grid Integration (eMobility segment) based in Milano (MI), we are looking for a candidate who will support the development of the internal Customer Complaint & Non-Conformity Management tool.
Your responsibilities:
Perform integration of the active Customer Complaint (Internal and/or External) and Non-Conformity defining the proper priorities for resolution and highlighting the communalities of the issues.
Support the local implementation of the defined solution/tool to manage the above.
Establish and share best practices for RCA and supporting methodology for issue resolution (e.g. 8D, A3,...).
Support the eMobility Quality Manager in managing the running Customer Complaints and Non-Conformities.
Compile and send report (weekly/monthly) out to eMobility Quality Manager on Customer Complaint (Internal and/or External) and Non-Conformity performances.
Interact with all the eMobility Business teams.
Live core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background:
A master's degree in engineering (management/mechanical/electrical or others).
Good knowledge of MS Office tools (Outlook, Word, Excel, PowerPoint, Access).
Ability to provide digital/SW solutions as outcome will be considered a plus.
Fluency in Italian and good knowledge of English (B1/B2).
Knowledge of ERP systems will be considered a plus (e.g. SAP, Oracle,...).
Proactivity, organization, good attention to detail and strong communication skills are required.

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