descrizione del lavoro

Role: Reservation & Events Agent Property: Duo Milan Porta Nuova, Tribute Portfolio Company Profile Duo Milan Porta Nuova, Tribute Portfolio is a 4-star, 239 rooms, including 11 suites, all completely renovated with bright colours and unexpected details. In addition, the Hotel has a Bistrot with Italian and international cuisine, a Bar and a Courtyard for informal meetings or relaxing breaks, a fully equipped fitness centre and 5 meeting rooms. The property is part of Marriott International which is the world's largest hotel brand and Westmont Hospitality Group. We are looking for a Reservations & Events Agent. Main tasks • Organize internal events and promote cultural activities in line with the Brand. • Ensure groups and events are booked and converted in line with the hotel's strategy. • Prepare all relevant BEO paperwork and ensure that all the information are communicated to the other departments. • Organize all the aspects of the Groups and Events processes, from the contract to pre-event logistics. • On site events management, post event follows-up and billing. • Maximize customer satisfaction in order to ensure return of business. • In charge of individual and group bookings and assist the reservations team in their daily tasks, as directed by the Reservations Manager. What we are looking for: • Service focused personality is essential and guest-oriented approach. • Previous experience in a similar role is an asset. • Strong interpersonal and problem-solving abilities and the ability to lead by example. • Great communication skills. • Excellent level of written and spoken Italian and English. • Knowledge of Marriott Standards or other international brands. • Knowledge of PMS Opera. • Good Excel skills and experience of Outlook and Word • Previous experience of at least 1 year is required. We are looking for enthusiastic individuals who possess the right attitude and passion to join our team and delight our guests. The selection is aimed at both sexes in accordance with Law 903 / 77. Send Curriculum Vitae with photo and authorization for data processing in accordance with Art. 13 D. Lgs. 196/2003 and Art. 13 GDPR 679/16.