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POSITION OVERVIEWAt Aman, we create exceptional guest experiences through seamless service and personalized attention. As a Reservations Supervisor, you will play a key role in leading and supporting the Reservations PBX team, ensuring excellence in guest interactions, sales performance, and operational efficiency.RESPONSIBILITIESGuest Experience Brand Integrity:Uphold Aman’s high standards, ensuring every reservation reflects our commitment to excellence.Sales Revenue Strategy:Work towards hotel sales goals, ensuring the team effectively communicates the Aman brand positioning to guests and partners.Team Leadership Development:Guide and mentor the Reservations PBX team, ensuring they have the skills and knowledge to succeed.Set clear performance goals and provide ongoing coaching and support.Ensure all new team members receive a strong orientation to Aman’s culture and standards.Operations Systems:Oversee daily reservations and PBX operations, ensuring efficiency and accuracy.Maintain a strong working knowledge of reservation software, PMS, and Microsoft Office tools.Ensure administrative tasks are completed promptly and efficiently.QUALIFICATIONSEssential Qualifications:Languages: Fluent in English and Italian (verbal written).Education: Degree or Diploma in any discipline.Experience: Minimum 3 years as a Reservations Agent in an international luxury hotel.Skills Attributes:Strong computer proficiency and ability to manage reservations systems.Ability to work flexible hours as needed.Desirable Attributes:Experience in Front Office or Housekeeping Operations.Maturity and confidence in handling guest interactions.Knowledge of additional foreign languages is an advantage.If you have a passion for luxury hospitality, leadership, and exceptional service, we invite you to join our team and be part of the Aman experience. #J-18808-Ljbffr