descrizione del lavoro

Retail Manager – Aman Rosa Alpina

Apply

Locations: Aman Rosa Alpina - San Cassiano, Italy
Time type: Full time
Posted on: Posted 2 Days Ago
Time left to apply: End Date: May 16, 2025 (26 days left to apply)
Job requisition id: JR100435

At Aman Group, we invite you to be part of our dynamic global corporate team. With offices strategically located in some of the world's most influential cities—Zug, London, Dubai, Singapore, Bangkok, Miami, and New York—you'll be at the center of driving innovation and excellence across our ultra luxury brand.

Role

We are looking for a passionate and detail-oriented Retail Manager to join our luxury alpine resort. In this role, you will manage the boutique that offers a curated selection of high-end clothing, accessories, and skincare products. Our boutique is a key part of the resort experience, blending the elegance of luxury shopping with the beauty of alpine nature. You’ll be responsible for providing exceptional customer service, ensuring guests feel welcomed and well-cared for while representing the essence of our brand.

Responsibilities

• Deliver a first-class, personalized shopping experience for our guests, providing expert product knowledge and showcasing the boutique's luxurious offerings.
• Oversee daily operations, including inventory management, visual merchandising, and maintaining the overall ambiance of the boutique to reflect the resort’s unique luxury aesthetic.
• Stay well-versed in the boutique’s clothing, accessories, and skincare lines, helping customers find the perfect pieces that meet their needs and enhance their resort experience.
• Sales Performance: Support the achievement of sales goals by maximizing opportunities for cross-selling and upselling, while also offering tailored recommendations to each guest.
• Collect and report on customer feedback to continuously enhance the shopping experience and improve the boutique’s offerings.
• Work closely with the resort team, visual merchandiser, and corporate office to ensure seamless operations and alignment with brand standards.
• Assist with stock levels and product displays, ensuring the boutique is always fully stocked with high-demand products, and keep the displays visually appealing and on-brand.

Requirements

• Fluent in written and spoken Italian and English.
• Has the ability to build true and deep human connections.
• Makes caring for others a priority.
• Exceptional communicator internally and externally in a clear, concise, logical manner.
• Consistently tailors communication style and tone to the needs of the audience.
• Seeks perfection and inspires others to do the same.
• Sets very high standards of excellence.
• Has exceptional attention to detail.

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.