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Fabiana Filippi is an Italian luxury fashion company renowned for its high-end knitwear, expertly crafted from the unique artisanal tradition of cashmere in Umbria.The apparel and accessories collections are exclusively designed and produced in Italy, with great attention to the purity of raw material and the sustainability of processing in respect of both land and people.Founded in 1985, today Fabiana Filippi operates worldwide in more than 40 countries through 80 mono-brand boutiques, over 850 wholesale clients, 21 direct Store and e-commerce platform.We are currently looking for a part-time Sales Assistant who can provide support and bring value to our Boutique in Forte dei Marmi.The Sales Associate represents the Company with clients, putting his/her talent at the Company service and for the satisfaction and loyalty of every customer.Cooperates for reaching the qualitative and quantitative goals set in his/her department and in the store, Focusing on and being trained by the Company on the following activities:SalesIs responsible for the sales process following the Company standards (“Fabiana Filippi’s Selling Ceremony”),Provides and maintains a high level of customer service,Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation,Takes part in the store and department meeting,Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction,Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales,Cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level.Client Management and CRMEnsures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image,Manages claims with the supervisor support,Turns every touch point with customers into a positive situations, always promoting Brand image,Communicates to the Management the collected information regarding clients,Executes the follow up of clients’ requests.ProductParticipates to all the product presentations done online and in the store,Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store,Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store.Requirements- At least 2 years of experience as a Sales Assistant for an apparel/accessories brand.- Aligned with brand identity and detail oriented- Passion and high motivation- Excellent interpersonal, teamwork and problem solving skills- Good stress management, flexibility and adaptability- Fluent English, which will be tested at interview; other languages are a welcome plusFabiana Filippi Boutique - Forte dei MarmiFixed-term contract from May to September - (Part-time)