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Job description: IT Syensqo local Scientific Specialist

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

Context:

Inside the Syensqo Information Technologies (IT) entity, scope service delivery services and value creation for R&I, the Experiment Automation and Data acquisition team deliver support services and solutions for R&I laboratories requests and needs.

As part of the team responsibilities we are managing a wide range of solutions to support R&I and Industrial business. Such as: Laboratory PCs (LABPCs for R&I and QC), IOT, Digital reactor, Lab Mobility,...

A Laboratory PC (LabPC) is a PC or a Workstation connected to the Syensqo’s network and able to control, operate and perform data acquisition from Analytical Instruments or Automated Experiments, offering multiple access to data by other PCs and Digital applications.

We are looking for:

Inside this team, we are looking for an IT Syensqo local Scientific Specialist who will deliver:

Day to day support request and incident management for all technical solutions/products already installed WW

New request management: analysis, evolution, new installations, new needs

Proximity with the business

Purchase of Laboratory softwares

Technical Expertise on Laboratory solutions (Instruments, IT solutions, etc...)

Security & compliance according to corporate policies

Contribution on projects / transformation activities:

New technologies developments and roll out

Migration activities

Improve data acquisition security

Operational Technologies integrations

We count on you for:

Business Continuity:

Being accountable for the good functioning of the automation solution in production

Being the local service contact, to listen and understand the needs of the users

Coordinating with other IT teams such as Infrastructure, Cybersecurity, other Business IT teams (Digital operations, Connected research, ...) to deliver value to our customers.

Ensuring high relationships with instrument/software vendors to ensure support and business continuity.

Delivering professional services and ensuring data quality (Ticket management, inventory updates, ...) with respect to the SLAs in place.

Service evolution Lifecycle:

Maintaining knowledge (functional & technical) about the service

Participating to service continuous improvement initiatives

Participating in the team’s life by sharing knowledge and collaborate with your peers

Innovating and propose new solutions or improvements

You will bring:

Hard skills

A minimum of 3 years of experience in a similar environment (Support of R&I and/or Industrial activities)

Understanding of the interface and communication between workstation and the automation area (Instrument, OT, ...)

Knowledge of

Microsoft technologies, Network, Hosting landscapes.

Workstation design and technology: Operating system, Software, Cybersecurity, ...

Identity management tools (Active Directory, ...)

ITSM tool and related processes (BMC Helix preferable)

Soft skills

Accountable for the service delivery

Be the ambassador of the team locally (Communicate with users about the team, processes, ongoing projects, ...)

Discipline (share best practices, Punctuality, Follow processes in place, ...)

Technology passionate about

Problem Solver (Troubleshooting, Identifying issues, Proactive, ...)

Ability to work in team environment and collaborate with peers

Autonomous, Self-motivated, very good organizational skills

Demonstrated ability to learn new skills on the job

Handles multiple tasks efficiently

Open minded and curious

Additional information:

Remote working is allowed: 2 days per week maximum

Fluent English and local language mandatory

Location: France - Lyon, FR; France - Aubervilliers, FR; Italy - Bollate, IT; USA - Alpharetta, US

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