descrizione del lavoro

Borgo Pignano, a 750 acre private estate hidden away in the hills and valleys of Tuscany whose ethos is a commitment to slow food, slow living and sustainable organic farming, is looking for an engaging and proactive SENIOR RECEPTIONIST for the months from March to October 2025. Main Responsabilities:Supervising employees and assisting with tasks as necessary, ensuring smooth and efficient Front Office operationsEnsure all standard are followedFull focused to Front Desk activities, including check-in, check-out and concierge desk Address guests and employee complaints and resolve conflict between workersEfficiently assist guest with queries, restaurants and experiences reservationsAlways be supportive to colleagues and Hotel ManagementOversees customer’s journey within the premises and makes sure that guests’ needs are taken careRequirements:2/3 Years of experience in the same role at leastTeam playerCustomer service orientationAssertive leadershipEye for detailsPassion for a service, discretion and courtesyEmotional Intelligence: he/she demonstrates sensitivity to the needs and emotions of guests and collegues and shows the ability to control and express ones emotionsWell groomed and good communication skillsProficient in English is required and knowledge of ItalianRespect for nature and for the values that the earth representsOwner carBenefits: Shared accommodation, mealsPlease send your curriculum vitae and consent to the processing of personal data, in accordance with the GDPR and Article 13 of Legislative Decree 30 June 2003, No. 196 of the Code for the Protection of Personal Data