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Job Description

Company: Gi Group

Location: Marghera, Venezia (hybrid mode up to 30% remote)

Job Category: Other

EU Work Permit Required: Yes

Position Details

We are seeking a Service Manager / Help Desk Service Coordinator for an internal team supporting a public administration contract in the ICT sector, specifically in Telecom services.

Responsibilities

• Minimum 4 years of experience in networking, telephony, data, and IT support, particularly in help desk and user assistance for public or private entities.
• Basic system skills for installing, configuring, maintaining, and managing medium-sized LAN and WAN networks.
• Knowledge of problem management, call management, and trouble ticketing procedures.
• Strong communication skills for remote user support via phone, web, and email.
• Familiarity with hardware peripherals, Cisco management tools, ManageEngine, Ellysse, and basic productivity tools.

Qualifications

• Certifications such as Cisco CCNA and/or ITIL Foundation are preferred.

Offer Details

• Contract type: Permanent staff leasing or employment contract.
• Workplace: Marghera Venezia, with hybrid working mode until 30% remote.
• Working hours: Full-time, Monday to Friday, 8:00-17:00.
• Salary: Approximately €35,000 - €40,000 RAL + bonuses + meal vouchers.

Application

If you believe you possess the skills and attitude for this role, please submit your application. Gi Group is part of Gi Group Holding, Italy's leading multinational employment agency, authorized by the Ministry of Labour.

We promote equal opportunity employment in compliance with applicable laws. For privacy information, visit www.gigroup.it/privacy-candidati.