descrizione del lavoro

Mordano, Italy

APL Network S.R.L. is seeking a SERVICE MANAGER INFRASTRUTTURALE_ASSURANCE IT for a client company operating in the Bologna area.

The selected candidate will be responsible for:

1. Managing vendor resources to ensure compliance with contractual SLA (Service Level Agreements) and KPI (Key Performance Indicators).
2. Monitoring the operation of assigned systems, ensuring quality performance, tracking tickets, and planning maintenance activities.
3. Coordinating and supervising the intervention activities of the internal operational team and external providers (Help Desk, various assistance services) in case of faults or incidents.
4. Analyzing and prioritizing issues or needs expressed by the company.
5. Proposing improvements to IT processes and management to achieve operational objectives.
6. Producing periodic reports on activities, conducting improvement analyses, and verifying documentation of systems for Assurance and potential recovery from the Delivery Area repository.
7. Ensuring complete, accurate, and continuously updated documentation of systems and procedures.
8. Possessing knowledge of physical security systems, such as video surveillance, access control, and intrusion alarms, including architecture, components, and operation.
9. Familiarity with the platforms in use at Acantho: BMC Helix (for monitoring and managing tickets and vendor SLAs) and Genetec Security Center.

The activity is primarily on-site but remote work options are being considered.

Part-time schedule: 50%

Contract duration: from April 15 to December 31, 2025.

This announcement is addressed to all genders, ages, and nationalities, in accordance with laws 903/77 and 125/91, and legislative decrees 215/03 and 216/03.