descrizione del lavoro

We are looking for a highly motivated retail professional to manage our Store in Serravalle.

As a Store Manager, you will be responsible for:
Leading the team to achieve ambitious sales targets and excel in customer service while supporting Client Development objectives to increase loyalty, retention and generate new business
Set targets and lead team to achieve sales growth and improvements in level of service
Propose challenges to the team to motivate them to reach their targets
Set actions plan to achieve monthly/annual target while reinforcing sales techniques toward the team
Coach the team to become experts in our product and to deliver ultimate levels of service
Minimize loss by ensuring all loss prevention procedures are followed
Ensure provision of a safe working environment to ensure staff and customer wellbeing
Coordinate all policies and procedures for stock management and deliveries.
Manage client experience ensuring highest standards are met
Daily monitored of KPIs and sales results. Track sales performance through weekly and ad-hoc reporting
Establish a training and development program to support team growth and progression
Develop relationships with our VIP clients thanks to your personal network and professional social media activity (We Chat, Instagram, Facebook, What's app)
Constantly maintain the visuals guidelines and standards of presentation
Prepare and monitor rolling inventory and annual fiscal inventory
Report activity with qualitative comments and set action plans if needed
Work closely with retail management to ensure client needs are met through all critical functional activities
Analyze CRM information to understand client data and build communication campaigns
Prepare client lists and help implement clientelling actions
Perform client insights / analysis and propose specific actions plans to improve performance
Profil
Experience for more than 5 years as Store Manager. An experience at Serravalle would be ideal
Leader with the ability to direct, inspire and motivate a team to reach targets
Experienced in dealing with and resolving employment relations issues
Client centric and focused on exceptional service standards
Driven with a strong work ethic and professionalism
Ability to work with a variety of people in various disciplines
Must be energetic, self-motivated and organized
Must have a strong Fashion knowledge
Results driven (sales, KPI, bonus)
Fluent in Italian and English. A third language would be appreciated (Russian, Chinese, Korean, Arabic)
Flexible with working hour