descrizione del lavoro

We are looking for a highly motivated retail professional to manage our Store in Serravalle. As a Store Manager, you will be responsible for: Leading the team to achieve ambitious sales targets and excel in customer service while supporting Client Development objectives to increase loyalty, retention and generate new business Set targets and lead team to achieve sales growth and improvements in level of service Propose challenges to the team to motivate them to reach their targets Set actions plan to achieve monthly/annual target while reinforcing sales techniques toward the team Coach the team to become experts in our product and to deliver ultimate levels of service Minimize loss by ensuring all loss prevention procedures are followed Ensure provision of a safe working environment to ensure staff and customer wellbeing Coordinate all policies and procedures for stock management and deliveries. Manage client experience ensuring highest standards are met Daily monitored of KPIs and sales results. Track sales performance through weekly and ad-hoc reporting Establish a training and development program to support team growth and progression Develop relationships with our VIP clients thanks to your personal network and professional social media activity (We Chat, Instagram, Facebook, What's app) Constantly maintain the visuals guidelines and standards of presentation Prepare and monitor rolling inventory and annual fiscal inventory Report activity with qualitative comments and set action plans if needed Work closely with retail management to ensure client needs are met through all critical functional activities Analyze CRM information to understand client data and build communication campaigns Prepare client lists and help implement clientelling actions Perform client insights / analysis and propose specific actions plans to improve performance Profil Experience for more than 5 years as Store Manager. An experience at Serravalle would be ideal Leader with the ability to direct, inspire and motivate a team to reach targets Experienced in dealing with and resolving employment relations issues Client centric and focused on exceptional service standards Driven with a strong work ethic and professionalism Ability to work with a variety of people in various disciplines Must be energetic, self-motivated and organized Must have a strong Fashion knowledge Results driven (sales, KPI, bonus) Fluent in Italian and English. A third language would be appreciated (Russian, Chinese, Korean, Arabic) Flexible with working hour