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System Specialist Published on: Oct 29, 2024
Location: Bresso
Job Category: After Market Service
Employment type: Regular Full Time
Why Join Diasorin? Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.
Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.
Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.
Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.
Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!
Job Scope
Guarantee suitable technical service/support and first level assistance for application aspects (installation of methodologies, troubleshooting and initial training) taking action promptly and professionally at customer ́s premises.
In corporation with the sales and specialist workforce, promotes the image of the Company in contact with customers.
Key Duties and Responsibilities
Provide service and support to internal and external customers with regard to instrument maintenance and calibration, and instrument troubleshooting and repair.
Install the methodologies on the instrumentation at customer ́s premises and guarantee customer follow-up for technical/application problems.
Make the preliminary visits to laboratories to agree on positioning of the instrumentation and installs and tests the instruments at the customer site according to the time limits and methods defined by Field Supervisor.
Participate in training processes that are designed to develop a highly skilled workforce capable of delivering results consistent with corporate goals and objectives.
Draw up reports of their activity using SGAT software and manage and maintain correct accounting of own spare parts warehouse.
Provide on-call service scheduled by the Supervisor and track any out-of-hours telephone or on-site support to the customer in the after-sales management system.
Ensure that assigned measuring instruments are up-to-date and fully functional.
Report to the CC any complaints, following the entire process until closure.
Education, Experience, and Qualifications
Master’s Degree or High School Degree in Biomedical, Electronics, Engineering or equivalent.
Have relevant medical systems experience ideally working knowledge of diagnostic equipment with a minimum of 2/3 years field service experience.
Previous experience in IVD (In Vitro Diagnostics) and/or highly regulated FDA environments and biotechnology industry experience.
Knowledge and skill in preventative maintenance in installing, servicing, troubleshooting, repairing, calibrating, and maintaining medical diagnostic or clinical laboratory instrumentation.
Knowledge and understanding of electronics, medical terminology, chemistry, and physics.
Knowledge and understanding of basic immunology and immunoassay technology.
Ability to demonstrate and explain correct operation of equipment.
Seasoned experience using Microsoft Power Point, Word, and Excel.
Very good knowledge of Windows 2000/Windows XP/Windows 7.
Excellent communication skills and prompt internal/external customer response rate.
Service-oriented mentality and a strong focus on customer needs.
High problem-solving and decision-making capability.
Effective project management and analytical skills.
Interdisciplinary thought and treatment and quality awareness.
Well-organized, ability to work well independently as well as part of a team.
High commitment and self-motivation.
Fluency in English.
What we offer
Receive a competitive salary and benefits package as you grow your career at Diasorin. Join our team and discover how your work can impact the lives of people all over the world.
Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at hrtalent@diasorin.com or 1-800-328-1482 to request an accommodation. The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations. Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations. This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.
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