descrizione del lavoro

Job Purpose

The Team Lead Disputes & Pricing Germany will be responsible for providing successful delivery of Customer to Cash (CTC) service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CTC service level and effectiveness expected throughout. The Team Lead will be providing an escalation route for queries and exceptions within the area of CTC transactional services supported by the shared service centre for the CCEP business.

Key contributions

Financial Services Delivery
Responsible for the output and quality of services provided by the Coca-Cola Europacific Partners Shared Services Disputes and Pricing team to key customers (who include Customers, Employees, Executives, Regulatory Bodies, etc.).
Ensure that Coca-Cola Europacific Partners policies are adhered to (e.g. approvals, financial guidelines, etc.).
Ensures that processes meet business requirements in an automated and as user-friendly manner as possible.
Acts as an escalation point for the team on more complex or sensitive issues with regards to invoice claims and pricing queries
Manages Disputes and Pricing Team performance through metrics and key performance indicators, sets targets and monitor progress
Develops and recommends action plans to ensure targets are achieved or exceeded.
Allocates and prioritizes work among team members to ensure all data is processed in a timely, accurate and effective manner.
Holds regular team meetings to outline strategy and monitor the progress
Ensure sufficient coverage across the team at all time.
Implements effective strategies (daily, weekly, monthly) in order to meet and exceed customer satisfaction, targets and service levels.
Manages complex issues in business priority acting as an escalation point to ensure timely and accurate resolution.
Escalates queries as appropriate via CTC and SSC management
Ensures all relevant process flows and desktop procedures are reviewed, updated and approved on a regular basis (at least quarterly).
Works with the Disputes and Pricing Manager and Senior Manager of CTC to successfully implement standard processes, evaluating end-to-end performance and advising on amendments that may be necessary.
Monitors to assure achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys.
Assures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements
Ensure best usage of technology for optimum service delivery.
Performs any other ad-hoc/additional duties where required.
Relationships
Builds strong relationships with key stakeholders to drive understanding and support for CTC and Shared Services generally.
Works and liaises closely with the other team leads, CTC Management team, Finance Business Partners and the specific BU Finance and Sales teams where required.
Liaises with other key stakeholders as required regarding financial controls and regulatory compliance.
Continuous Improvement
Encourages an environment within the Disputes and Pricing team focused on continuous improvement of CTC process efficiencies and customer service.
Assists in developing best practice processes and highlighting opportunities for process improvement.
Identifies and participates/leads projects to improve programs, systems and processes resulting in more effective service provision.
Supports the Disputes Manager and the Senior Manager of CTC in driving end-to-end standard CTC processes across the Coca-Cola Europacific Partners business.
Leadership and People
Participates in the recruitment and selection process for new hires. Ensures integration and training of the new team members.
Monitors the effectiveness of each team member against agreed targets and ensure the necessary coaching, training, motivation and support is put in place to enable each to maximize their individual and team performance.
Provides opportunities to team members to help them grow and develop their potential for future roles.
Supports the building of a winning and inclusive culture by promoting diversity.
Acts as a role model for CCEP values.
Requirements
University degree or equivalent
3 years finance experience (with a minimum of 1 year in a Customer to Cash environment) in a multinational organisation and/or Shared Services environment
Ability to address or escalate complex issues within the Customer to Cash area
Fluent in English and German
Line management / supervisory experience preferred
Strong ERP experience essential, preferably SAP
Our employee value proposition: •    Competitive Rewards & Compensation plan •    Social Benefits & Corporate discounts •    Recognition programs •    Career & Talent progression growth opportunities •    Excellent Health & Wellbeing conditions •    Modern and comfortable working environment & tools •    Hybrid & Flexible working •    Social activities and events